• Home
  • |
  • Return and Refund

Return and refund

You have a period of 15 days from receipt of your order to check all the products and make a return and refund request, after this period no refund will be made.


Return and refund procedure:

  -  Return the product (s) in their original packaging with a copy of the invoice inside the package.
  -  You can prepare your return slip on the site www.boxtal.com choose the Mondial Relay carrier (do not forget to weigh and measure the package to prepare the transportation slip).
  -  Ship the package to the following address:
        Sac En Gros
        Rua 8, Lote 1, Zona Industrial de Varziela, Fajozes
        4485-273 Vila do Conde
        Portugal

        Phone: 07 82 25 01 04
        Email: service.client@sac-en-gros.fr
   - The refund amount will be created and automatically deducted from your next order, upon receipt and after verification by our customer service.
  -  Return costs will be reimbursed only for defective products and upon presentation of an invoice (if you use a carrier other than Mondial relay these costs will not be reimbursed).
   - We will not accept any refund requests after the 15 days mentioned.


The parcel return time is 3 to 10 working days.

You must keep proof of the parcel's deposit, otherwise in the event of loss, no refund can be made by your carrier.

Packages returned postage due will be systematically refused.


Refund condition

Sac-en-gros.fr undertakes to reimburse the customer for the amount of the items returned within a legal period of 14 days following receipt of the package at our premises, subject to compliance with the conditions below:

All items must be returned in their original, tagged packaging, complete with all accessories and intact as shipped to you.

Sac-en-gros.fr reserves the right to refuse any refund request if the items have been sold and visibly used (only one refund request will be accepted per order, you must check all products before making a claim and before their sale in your store).

Quick delivery

Enjoy delivery at a single price regardless of the amount of the order.

Our customers testify

Second order and very satisfied with Customer Service ...

Satisfied or refunded

If a product does not meet your expectations you will be refunded !