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Return and refund

If the goods received are defective

You have a period of 15 days upon receipt of your order to notify us by email from the page past this time no refund will be made.

To obtain a refund if the goods are defective, simply send us a picture showing the defect with the reference of the product and the date of purchase on our site.

Refund of products will be created and automatically deducted from your next order.

 

If the goods received do not meet your expectations

You have a period of 15 days upon receipt of your order to notify us by email from the page past this time no refund will be made.

To obtain the refund if the merchandise does not correspond to your expectations, you just need to return the product (s) in their original packaging and condition, new and clean with a copy of the invoice inside the package by choosing the carrier of your choice (the return costs are at your expense).

The refund of products will be created and deducted automatically from your next order upon receipt of your package by our customer service.

 

Return procedure if the goods do not meet your expectations

You must ship the goods with a copy of the invoice to the following address:

(Do not forget to measure and weigh your package before preparing your return slip)

 

Return address to indicate:

Sac En Gros

Rua 8, Lote 1, Zona Industrial of Varziela, Fajozes

4485-273 Vila do Conde

Portugal

Tel: 07 82 25 01 04

Email: service.client@sac-en-gros.fr

 

You can create your waybill at www.boxtal.com

Do not forget to notify us by email as soon as you have shipped your package.

 

The return period of the parcel is 2 to 6 working days.

You must keep the proof of deposit of the package, otherwise, in case of loss, no refund can be made.

Packages returned in postage due will be systematically refused.

 

Refund condition

Sac-en-gros.fr undertakes to reimburse the customer for the amount of items returned within a legal period of 14 days following receipt of the parcel on our premises, subject to compliance with the conditions below:

All items must be returned in their original packaging with tag, accompanied by all accessories and intact as they were sent to you.

Sac-en-gros.fr reserves the right to refuse any refund request if the items have been sold and obviously used.

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Satisfied or refunded

If a product does not meet your expectations you will be refunded !