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Return and refund

Vous disposez d'un délai de 7 jours à réception de votre commande pour nous le signaler par email depuis la page contact, passé ce délai aucun remboursement ne sera effectué.


Return and refund procedure:

  • Return the product (s) in their original packaging with a copy of the invoice inside the package

  • Choose the transporter of your choice (do not forget to weigh and measure the package to prepare the transport slip).

  • Ship the package to the following address:

    • Sac En Gros
    • Rua 8, Lote 1, Zona Industrial de Varziela, Fajozes
    • 4485-273 Vila do Conde
    • Portugal
    • Tel : 07 82 25 01 04
    • Email : service.client@sac-en-gros.fr
  • The refund amount will be created and automatically deducted from your next order, upon receipt and after verification by our customer service.

  • We will not accept any refund requests after the 7 days mentioned.


The return period of the parcel is 2 to 10 working days.

You must keep the proof of deposit of the package, otherwise, in case of loss, no refund can be made.

Packages returned in postage due will be systematically refused.


Refund condition

Sac-en-gros.fr undertakes to reimburse the customer for the amount of items returned within a legal period of 14 days following receipt of the parcel on our premises, subject to compliance with the conditions below:

All items must be returned in their original packaging with tag, accompanied by all accessories and intact as they were sent to you.

Sac-en-gros.fr reserves the right to refuse any refund request if the items have been sold and visibly used (only one refund request will be accepted per order, you must check all products before making a claim and before their sale in your store).

Quick delivery

Enjoy delivery at a single price regardless of the amount of the order.

Our customers testify

Second order and very satisfied with Customer Service ...

Satisfied or refunded

If a product does not meet your expectations you will be refunded !